The Management College of Southern Africa (MANCOSA), a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancies available:

Student Academic Support - Academic Support Consultant : Durban

Core purpose:

The core purpose of the job is to comply with initiatives relating to the key institutional objectives growth, stakeholder engagement and, operational and academic excellence. In doing so the incumbent is responsible for performing a wide range of initiatives related to student retention and customer service.

Core functions include:

  • Investigating and resolving queries and complaints arising from the Student Administration Support unit via all activated support channels including email, calls, face-to-face and social media, in accordance with SOPs.
  • Tracking queries and complaints in accordance with targets and SLA times.
  • Identifying business process areas in which challenges may be experienced, proactively proposing, and developing action plans for mitigation and resolution as applicable.
  • Conducting follow-ups on queries and complaints emanating from the customer satisfaction surveys.
  • Contributing to re-engineering business processes and applicable policies, in accordance with regulatory requirements if applicable, with the purpose of enhancing efficiency and quality of activities executed.
  • Directing the flow of email/telephone correspondence and greeting walk in customers in a receptionist role, as determined by operational requirements.
  • Administering records within the department including but not limited to reports, templates, forms, minutes, policies, plan and procedures by way of development, review and filing.
  • Communicating and tracking students identified as at risk per allocated programmes, in accordance with action plans detailed by the Programme Coordinators and as per the Student Services outlines procedures.
  • Tracking and following up with interventions utilised and planned for students identified as at risk.
  • Soliciting feedback from students at risk on the pastoral care extended and the effectiveness of the intervention.
  • Connecting with students via email, social media and telephonically at key intervals in the student lifecycle using appropriate scripts as approved by the line manager.

Qualification(s):

Bachelor’s Degree (preferably psychology or social science).

Experience:

Minimum 2 years’ experience in a customer service related environment.

Related knowledge, competencies and skills:

  • Knowledge and a clear understanding of policies, procedures and rules that govern the Higher Education environment
  • Proficiency in Microsoft Excel, Word, Outlook, PowerPoint
  • Computer literate
  • The individual must be driven by service excellence and have the ability to communicate effectively within a high functioning team environment
  • Good analytical and conflict resolution skills
  • Attention to detail with a strong focus on quality
  • Exceptional time management skills
  • Excellent verbal and written communication skills
  • Proactive
  • Assertive
  • Easily adaptable to change
  • Must be able to multi-task

Additional requirements:

  • Will be required to work overtime and during the weekends
  • Will be required to travel as required

Company Location:

Durban

To apply: All applicants are to forward their CV’s to hr@mancosa.co.za by no later than 28th January 2018 .
Should you not hear from us within 14 days, please consider your application unsuccessful.

Currriculum Administrator : Durban

Core purpose:

To provide administrative and document processing support to the Curriculum Directorate at the Durban office.

Core functions include:

  • Assist with desktop publishing functions
  • Co-ordinate meeting schedules
  • Schedule, attend meetings and take minutes to ensure all matters discussed in meetings are documented
  • Follow up on outstanding matters from meetings
  • Provide administrative support to the Curriculum Directorate
  • Keep records and filing
  • Attend to adhoc office duties

Qualification(s):

Minimum Diploma preferably in office administration or desktop publishing.

Experience:

At least 1-2 year’s work experience within an office environment.

Related knowledge, competencies and skills:

  • Computer Literate
  • Confident with computer navigation and problem solving
  • Excellent in Microsoft Office, Excel, Word, Power Point, Access, Internet and Email
  • Integrity
  • Must be able to make sound judgement under pressure
  • Minute taking experience
  • Deadline driven
  • Strong interpersonal skills
  • Proven track record and the ability to prioritise tasks
  • Numerical ability
  • Reporting skills
  • Prioritisation and time management
  • Possess a high level of ethics and confidentiality
  • Produce work of a high quality

Additional requirements:

Must be able to work overtime when necessary.

Company Location:

Durban

To apply: All applicants are to forward their CV’s to hr@mancosa.co.za by no later than 28th January 2018 .
Should you not hear from us within 14 days, please consider your application unsuccessful .

Student Administrative Support Consultant : Johannesburg

Core purpose:

The core purpose of the job is to comply with initiatives relating to the key institutional objectives growth, stakeholder engagement and, operational and academic excellence. In doing so the incumbent is responsible for performing a wide range of initiatives related to student retention and customer service.

Core functions:

  • Investigating and resolving queries and complaints arising via all activated support channels including email, calls, face-to-face and social media, in accordance with outlined Standard Operating Procedure (SOPs).
  • Directing the flow of email/telephone correspondence and greeting walk in customers in a receptionist role, as determined by operational requirements.
  • Tracking queries and complaints in accordance with communicated targets and Service Level Agreements (SLA) times.
  • Administering records within the department including but not limited to reports, templates, forms, minutes, policies, plan and procedures by way of development, review and filing.
  • Facilitating the resolution of queries and complaints arising as well as conducting follow-ups emanating from the customer satisfaction surveys.
  • Actioning the appropriate follow up mechanism in accordance with the SOP for each registration category.
  • Actioning the appropriate follow up mechanism for Cancellations, Deferrals and Change of Electives (COE) in accordance with the Standard Operating Procedure.
  • Promoting a continuously improving culture of teamwork and student centricity within the Student Registration Support Team

Qualification(s):

  • Bachelor’s Degree
  • Relevant computer applications Certificates and or Call Centre system training would be an advantage

Experience and skills:

  • Minimum one-year experience in a sales or call centre environment
  • Proficient in Microsoft Office (Excel, Word, Power Point, Access, Internet and Email)
  • Strong interpersonal skills
  • Excellent verbal and written communication skills
  • Persuasive
  • Possess an ability to adopt and solve problems
  • Must be able to make sound judgement under pressure
  • Deadline driven
  • Tenacious
  • Negotiation skills
  • Stress tolerance
  • High energy level
  • Integrity

Advantages:

Experience with help desk support would be an added advantage.

Additional requirements:

Must be able to work weekends and overtime when necessary. Travel may be required.

Company Location:

Johannesburg

To apply: All applicants are to forward their CV’s to hr@mancosa.co.za by no later than 28th January 2018 .
Should you not hear from us within 14 days, please consider your application unsuccessful .

Student Administrative Support Consultant : Cape Town

Core purpose:

The core purpose of the job is to comply with initiatives relating to the key institutional objectives growth, stakeholder engagement and, operational and academic excellence. In doing so the incumbent is responsible for performing a wide range of initiatives related to student retention and customer service.

Core functions:

  • Investigating and resolving queries and complaints arising via all activated support channels including email, calls, face-to-face and social media, in accordance with outlined Standard Operating Procedure (SOPs).
  • Directing the flow of email/telephone correspondence and greeting walk in customers in a receptionist role, as determined by operational requirements.
  • Tracking queries and complaints in accordance with communicated targets and Service Level Agreements (SLA) times.
  • Administering records within the department including but not limited to reports, templates, forms, minutes, policies, plan and procedures by way of development, review and filing.
  • Facilitating the resolution of queries and complaints arising as well as conducting follow-ups emanating from the customer satisfaction surveys.
  • Actioning the appropriate follow up mechanism in accordance with the SOP for each registration category.
  • Actioning the appropriate follow up mechanism for Cancellations, Deferrals and Change of Electives (COE) in accordance with the Standard Operating Procedure.
  • Promoting a continuously improving culture of teamwork and student centricity within the Student Registration Support Team

Qualification(s):

  • Bachelor’s Degree
  • Relevant computer applications Certificates and or Call Centre system training would be an advantage

Experience and skills:

  • Minimum one-year experience in a sales or call centre environment
  • Proficient in Microsoft Office (Excel, Word, Power Point, Access, Internet and Email)
  • Strong interpersonal skills
  • Excellent verbal and written communication skills
  • Persuasive
  • Possess an ability to adopt and solve problems
  • Must be able to make sound judgement under pressure
  • Deadline driven
  • Tenacious
  • Negotiation skills
  • Stress tolerance
  • High energy level
  • Integrity

Advantages:

Experience with help desk support would be an added advantage.

Additional requirements:

Must be able to work weekends and overtime when necessary. Travel may be required.

Company Location:

Cape Town

To apply: All applicants are to forward their CV’s to hr@mancosa.co.za by no later than 28th January 2018 .
Should you not hear from us within 14 days, please consider your application unsuccessful .

Junior Business Development Consultant : Durban

Job functions:

Sales, Marketing, CRM

Core functions:

  • Promote MANCOSA’s products and services to both public and private sectors in an effort to achieve established targets
  • Actively market Executive Education Short Learning Programmes and formal qualifications to government departments, municipalities and private companies
  • Establish and maintain relationships with MANCOSA alumni
  • Travel locally and within SADC in an effort to expand brand awareness

Qualification(s):

A relevant tertiary qualification.

Experience and skills:

3 years’ experience in the higher education sector in a similar role.

Skills and competencies:

  • Must be able to work within pre-determined time frames and deadlines
  • Must be able to speak confidently and demonstrate professionalism
  • Must be a collegial team player
  • Proficient in Microsoft Office (Excel, Word, Power Point, Access, Internet and Email)
  • Excellent writing and reporting skills
  • Possess a high level of work ethic and confidentiality

Additional requirements:

  • Be able to work during weekends when requested
  • Valid driver’s license

Company Location:

Durban

To apply: All applicants are to forward their CV’s to hr@mancosa.co.za by no later than 28th January 2018 .
Should you not hear from us within 14 days, please consider your application unsuccessful .

Junior Business Development Consultant : Cape Town

Job functions:

Sales, Marketing, CRM

Core functions:

  • Promote MANCOSA’s products and services to both public and private sectors in an effort to achieve established targets
  • Actively market Executive Education Short Learning Programmes and formal qualifications to government departments, municipalities and private companies
  • Establish and maintain relationships with MANCOSA alumni
  • Travel locally and within SADC in an effort to expand brand awareness

Qualification(s):

A relevant tertiary qualification.

Experience and skills:

3 years’ experience in the higher education sector in a similar role.

Skills and competencies:

  • Must be able to work within pre-determined time frames and deadlines
  • Must be able to speak confidently and demonstrate professionalism
  • Must be a collegial team player
  • Proficient in Microsoft Office (Excel, Word, Power Point, Access, Internet and Email)
  • Excellent writing and reporting skills
  • Possess a high level of work ethic and confidentiality

Additional requirements:

  • Be able to work during weekends when requested
  • Valid driver’s license

Company Location:

Cape Town

To apply: All applicants are to forward their CV’s to hr@mancosa.co.za by no later than 28th January 2018 .
Should you not hear from us within 14 days, please consider your application unsuccessful .

Receptionist : Durban

Core purpose:

The position entails the following job responsibilities:

  • Greet and attend to visitors, students and staff
  • Receive and transfer calls within the organisation
  • Perform a variety of administrative functions and assist in the coordination of various events
  • Distribute mail within MANCOSA as and when required
  • Assist with student queries and guide walk-ins
  • Perform adhoc job-related duties as assigned

Qualification(s):

An office admin certificate or equivalent.

Experience:

Minimum one year experience.

Job related knowledge and skills:

  • Brand and product knowledge
  • MS Office Suite
  • Basic computer skills (Microsoft Word, Excel, Outlook and PowerPoint)
  • Professional communication skills (Verbal and Non-verbal)

Competencies:

  • Responsible and Accountable
  • Confident and Proactive
  • Ability to network and communicate eloquently

Additional requirements:

Must be able to work during weekends and when requested.

Company Location:

Durban

To apply: All applicants are to forward their CV’s to hr@mancosa.co.za by no later than 28th January 2018 .
Should you not hear from us within 14 days, please consider your application unsuccessful .

Graduate Development Programme 2018

Are you someone who is passionate about the education sector?

Then the MANCOSA Graduate Development Programme is for you…

The MANCOSA Graduate Development Programme is aimed at contributing towards the development of talent in South Africa. The MANCOSA Graduate Development Programme runs on an annual graduate acquisition process which culminates in the appointment of high calibre talent into various disciplines across the institution.

During the 4 months, you will be guided, mentored and developed towards the skills and experience you will need to become a leader for MANCOSA’s future in the education sector.

The Graduate Development Programme is designed to address the acquisition of technical skills and experience for a graduate as well as familiarise the participant with the MANCOSA philosophy. MANCOSA’s graduate intake is structured by a number of variables which will promote the South African skills market and enhance MANCOSA’s institutional skills gap.

Minimum entry requirements to the MANCOSA Graduate Development Programme are:

3 year National Diploma or an undergraduate degree in one of the following areas:

  • Information Technology
  • Sales and Marketing
  • Public Administration
  • Operations and Project Management
  • Human Resources

Other competencies:

  • Excellent communication skills
  • Passionate about education in South Africa
  • Willing to succeed in a fast paced, high performance cultured environment
  • Must be computer literate

 Opportunities for graduates are in the following areas:

Durban, Cape Town and Johannesburg

To apply: All applicants are to forward their CV’s to hr@mancosa.co.za by no later than 02nd February 2018 .
Should you not hear from us within 14 days, please consider your application unsuccessful .